FAQs

Our minibuses are equipped with GPS trackers that provide live location updates. Parents can track their child's journey in real-time through our mobile app or web portal, receiving notifications for pickups, drop-offs, and any route changes.

We implement multiple safety layers: certified drivers with background checks, CCTV cameras in vehicles, emergency alert systems, regular vehicle maintenance checks, and mandatory seat belt usage. All trips are monitored in real-time by our safety team.

Pricing varies based on distance and plan type. Monthly subscriptions start at $49. We offer sibling discounts (15% off for second child), quarterly/annual payment discounts (10%), and need-based scholarships for eligible families.

If your child misses the scheduled pick-up, our driver will wait for 2 minutes and then call the parent. We have a protocol for missed pickups with alternative arrangements and a backup vehicle system for emergencies.

Yes, you can update pick-up locations through the app with 24 hours notice. For last-minute changes, there's a $5 fee and availability depends on route optimization. Emergency location changes are handled case-by-case.

We use modern minibuses (12-15 seaters) that are regularly serviced and equipped with safety features. All vehicles have air conditioning, first-aid kits, fire extinguishers, and are wheelchair accessible upon request.

Drivers undergo rigorous screening: background checks, driving record review, psychological evaluation, and reference checks. They receive regular training in child safety, first aid, emergency response, and customer service.

You can cancel your subscription with 30 days notice. No cancellation fees apply. For temporary suspensions (illness/vacation), we offer flexible hold options up to 4 weeks per year at no extra cost.